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1. Registration & Your Account |
| 1.1. What do I do if the country is incorrect? |
| This site attempts to determine your country from your IP address and in your case has determined your country to be the United States. Occasionally, our records may be incorrect, especially if you live near a national boundary. In such cases where you are trying to register and your country is not actually the United States the site will offer you a drop-down list of alternatives, but this will only appear if you have scripting enabled.
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| 1.2. Why is it saying that my timezone is incorrect? |
| As an extra form of verification during registration, once you have entered your country (or accepted the default country given) we check your timezone against the range acceptable for that country. For example, we expect users in New York to be on Eastern Time and those in the UK to be on GMT or BST. This helps prevent users in Africa, for example, pretending to be Americans or those in Eastern Europe pretending to be British. You must therefore register in the country you are in, so if you are an American living in Thailand you must enter your country as Thailand.
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| 1.3. What's the difference between my account being 'verified' and 'approved'? |
| Verification is the process of proving that your email address is valid. Once you've done this you can access most of the site. Approval is us saying that we're happy with your profile and you can now be seen on search listings, send messages and use the chat page.
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| 1.4. How long do I have to verify my account? |
| Once you've entered your details you should receive an email straight away containing your verification code. In some cases, where your email service provider perceives it as junk mail, this email may take a day or two to arrive or may not arrive at all. If it hasn't arrived within two days please contact me.
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| 1.5. What happens when I delete my account? |
| Many internet sites retain your details for a period of time after you delete your account. This can be just in case you're "not sure" and want to come back, or simply for technical reasons where there is information linked to your account seen by other members (such as messages). However, this site is designed so that your information is deleted immediately with the exception that, provided you've verified, we keep a record your screen name, email address and IP address. We remember your screen name so that we can avoid confusion and stop anyone using the same name in future and identify any articles, reviews or comments that you've written on the site which will remain. We remember email and IP addresses so that we can stop spammers simply deleting and recreating accounts once we have identified them as fraudulent.
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| 1.6. Why don't you allow registration in my country? |
| Our aim is to provide a good level of customer service. We simply do not have the resources to provide this in every country of the world. From our own past experience, some countries have a disproportionately high number of spammers and scammers, that is, people who try to register with poor quality or fake profiles. This simply wastes our time as we need to spend time reading and rejecting them so we have made the decision to concentrate on a core set of countries. We are sorry if this disappoints you, but we feel sure you'll be able to find another site that will help you.
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2. Use of this site |
| 2.1. What types of photos can be uploaded? |
| Our upload page supports gif, jpeg, png, wbmp, wxbm and bmp files. Unfortunately, other types of image cannot be uploaded so you'll need to convert to one of these first. Please be aware that photos are reduced in size and resolution to fit on the site, so if you have a particularly large photo you might be better off reducing it in size with a local application first, especially if you have a slow internet connection as it will then upload faster.
Portrait, rather than landscape, photos will fit in their places on the site better, but this isn't a restriction as photos are automatically cropped to the correct shape.
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| 2.2. Why has my photo not been approved? |
| We usually won't approve any photo that:- is obscene or contains nudity
- is irrelevant to the profile such as a photo of a film star, landscape or plant pot!
- has a watermark, stamp or other writing on it
- is a duplicate or near duplicate, ie. where two copies of the same photo have been uploaded
Further, whilst we may occasionally be flexible, the main photo must:- be a photo of the person registered
- show you on your own
- be a close-up of your head and shoulders
- be in color, not black and white
- have been taken recently
- be clear and in sharp focus
- not show you with red-eye
- be taken with your eyes open and clearly visible (no sunglasses or hair across your eyes)
- be of you facing forward and looking straight at the camera
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| 2.3. Why have I been logged out? |
| If you find you've been logged out and returned to the home page it may be because of your first use after a prolonged period of inactivity. During busy periods, your session may time out after 20-30 minutes of inactivity.
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3. Other |