Frequently Asked Questions

imsoft.co.uk

Remember me
1. Registration & Your Account
2. Use of this site
3. Other
1. Registration & Your Account
1.1. What do I do if the country is incorrect?
This site attempts to determine your country from your IP address and in your case has determined your country to be United States. Occasionally, our records may be incorrect, especially if you live near a national boundary. In such cases where you are trying to register and your country is not actually United States the site will offer you a drop-down list of alternatives, but this will only appear if you have scripting enabled.

1.2. Why is it saying that my timezone is incorrect?
As an extra form of verification during registration, once you have entered your country (or accepted the default country given) we check your timezone against the range acceptable for that country. For example, we expect users in New York to be on Eastern Time and those in the UK to be on GMT or BST. This helps prevent users in Africa, for example, pretending to be Americans or those in Eastern Europe pretending to be British. You must therefore register in the country you are in, so if you are an American living in Thailand you must enter your country as Thailand.

1.3. How long do I have to verify my account? What do I do if my verification email doesn't arrive?
Once you've entered your details you should receive an email straight away containing your verification code. In some cases, where your email service provider perceives it as junk mail, this email may be delayed in arriving or may not arrive at all. If it fails to arrive, you could try adding our domain (imsoft.co.uk) to your ISP's list often referred to as "safe senders" or "whitelist". If you don't do this before you start, you'll unfortunately need to delete and re-enter your profile to try again and get another verification email. If it hasn't arrived within 24 hours please contact us.



1.4. What happens when I delete my account?
Many internet sites retain your details for a period of time after you delete your account. This can be just in case you're "not sure" and want to come back, or simply for technical reasons where there is information linked to your account seen by other members (such as messages). However, this site is designed so that your information is deleted immediately with the exception that, provided you've verified, we keep a record your screen name, email address and IP address. We remember your screen name so that we can avoid confusion and stop anyone using the same name in future and identify any articles, reviews or comments that you've written on the site which will remain. We remember email and IP addresses so that we can stop spammers simply deleting and recreating accounts once we have identified them as fraudulent.

1.5. I made a mistake and entered the wrong email address, can I change it?
Yes:
  • Firstly, if you have logged out, log back in using the incorrect email address and password from before
  • Then go back to the registration page. If you have not previously verified this will be shown as "Verify" on the menu, if you have and are just changing your email address this will be shown as "Your Account"
  • Edit your email address to the correct one
  • Press "Submit" at the bottom of the page. The site will then send you a new verification code


1.6. Why don't you allow registration in my country?
Our aim is to provide a good level of customer service. We simply do not have the resources to provide this in every country of the world. From our own past experience, some countries have a disproportionately high number of spammers and scammers, that is, people who try to register with poor quality or fake profiles. This simply wastes our time as we need to spend time reading and rejecting them so we have made the decision to concentrate on a core set of countries. We are sorry if this disappoints you, but we feel sure you'll be able to find another site that will help you.

2. Use of this site
2.1. What types of photos can be uploaded?
Our upload page supports gif, jpeg, png, wbmp, wxbm and bmp files. Unfortunately, other types of image cannot be uploaded so you'll need to convert to one of these first. Please be aware that photos are reduced in size and resolution to fit on the site, so if you have a particularly large photo you might be better off reducing it in size with a local application first, especially if you have a slow internet connection as it will then upload faster.

Portrait, rather than landscape, photos will fit in their places on the site better, but this isn't a restriction as photos are automatically cropped to the correct shape.

2.2. Why hasn't my photo been approved?
We usually won't approve any photo that:
  • is obscene or contains nudity
  • is irrelevant to the profile such as a photo of a film star, landscape or plant pot!
  • has a watermark, stamp or other writing on it
  • is too small or of poor quality
  • is a duplicate or near duplicate, ie. where two copies of the same photo have been uploaded
  • is in black & white
Our site will try to automatically recognise photos that are small, poor quality or black & white. Where it identifies such a photo it will mark it as "not approved". If you feel strongly that the photo adds value to your profile or has some special meaning you can ask us to manually reconsider.


Further, whilst we may occasionally be flexible, the main photo must:
  • be a photo of the person registered
  • show you on your own
  • be a close-up of your head and shoulders
  • have been taken recently
  • be clear and in sharp focus
  • not show you with red-eye
  • be taken with your eyes open and clearly visible (no sunglasses or hair across your eyes)
  • be of you facing forward and looking straight at the camera
Your main photo is the one that appears on searches done by others, on contact lists and against messages. If your main photo has not been approved it won't appear in these places and you won't appear on searches that specify "Must have photo".

Just because you see an existing photo on the site doesn't mean that a similar one will be approved because our photo checking has become more stringent since some of our earlier members' photos were uploaded.

If you upload an exact duplicate image the second occurrence will be automatically marked as a duplicate. The correct course of action is to delete the second image. If you delete the first, the second will remain marked as a duplicate so you will still need to delete it. You could then upload the first again if you wish.



2.3. Why have I been logged out?
If you find you've been logged out and returned to the home page it may be because of your first use after a prolonged period of inactivity. During busy periods, your session may time out after 20-30 minutes of inactivity.

2.4. How do I change my screen name?
We may occasionally deem a screen name inappropriate, or you may just change your mind, but we regret that once your account has been verified your screen name can't be changed because it is used to identify activity on the site.

If your profile has been rejected because of your screen name you'll need to delete your account and re-register.

2.5. Why has my IP address been blocked?
If you're interested in this question and have managed to get to the point of reading this, you're probably reading this via a proxy.

This site has several measures to reduce the problems caused by bots - computer programs which masqerade as users and hit lots of pages or enter dummy information in web forms. Once this site identifies a user as a nuisance bot it automatically blocks their IP from using this site in future.

Occasionally, though, the techniques used will trap an innocent user. Such a case is during the use of "screen readers" for blind or visually impaired people or any situation where just the text of the page is used and the CSS styling is ignored. We apologise for such cases, but regret that the site does not support such readers and would respectfully submit that the screen reader should be improved to take account of CSS styling.

3. Other